🚀 We’re Hiring: Executive Head of Shared Services – Merchant Division
Lesaka Merchant | Merchant Division

Are you a strategic, commercially minded operational leader with deep expertise in procurement, facilities, fleet, and shared‑services enablement? Lesaka Merchant is seeking a Executive Head of Shared Services to centralise, optimise, and scale all shared operational functions across the Merchant Division.

This senior role is ideal for a highly organised operator who thrives in complex environments and ensures that assets, facilities, systems, and procurement processes enable — not hinder — business execution.

📍 Location: Johannesburg / Cape Town
📊 Reporting Line: Chief Operating Officer (COO)
👥 Direct Reports: To be confirmed
🤝 Dotted‑Line Partners: Technology, BPMO, Finance, Risk & Fraud, Compliance, Customer Care, Field Services

💼 Purpose

The Head of Shared Services is accountable for centralising and optimising procurement, facilities, and fleet functions across the Merchant Division. This role ensures that shared services deliver:

• Cost efficiency
• Operational reliability
• Sustainability
• Governance and compliance
• Fit‑for‑purpose assets, facilities, and sourcing decisions

All aligned with the Merchant Division’s strategy, architectural standards, and operational needs.

🔍 Key Responsibility Areas

Enterprise Procurement & Sourcing

• Lead all procurement activities across the Merchant Division — including technology, hardware, devices, and service sourcing.
• Assess business needs and architectural fit before sourcing any solution.
• Present best‑fit, value‑optimised options balancing cost, quality, scalability, and risk.
• Drive best‑price outcomes while safeguarding sustainability and quality.

Procurement Governance & Compliance

• Ensure procurement practices align with Group policies, architectural standards, and compliance requirements.
• Embed ethical sourcing, sustainability practices, and supplier‑risk management.
• Partner with Compliance, Risk & Fraud on procurement‑related risk and controls.

Operational Facilities Management

• Own and manage all non‑corporate operational facilities, including warehouses, call centres, operational buildings, and storage sites.
• Ensure facilities are safe, secure, compliant, functional, and operationally effective.
• Oversee rentals, facility maintenance, health & safety, and operational readiness.

Fleet Management

• Lead and optimise the entire Merchant Division fleet.
• Ensure assets are fit for purpose, efficiently utilised, correctly branded, and cost‑optimised.
• Oversee maintenance cycles, risk management, lifecycle planning, and fleet controls.

Cost Optimisation & Asset Efficiency

• Drive cost‑efficiency initiatives across procurement, facilities, and fleet.
• Track total cost of ownership (TCO) and utilisation of shared assets.
• Reduce waste, streamline processes, and embed efficiency across all shared‑services functions.

Shared Services Enablement

• Ensure operational teams receive timely access to assets, facilities, and services.
• Remove operational bottlenecks and enable seamless execution.
• Act as a trusted operational partner to all business units.

Shared Services Leadership & Capability

• Lead and develop procurement, facilities, and fleet management teams.
• Build a scalable shared‑services operating model based on governance, accountability, and service excellence.
• Embed strong performance management, operational discipline, and customer‑centric support.

🧠 Key Competencies Required

Strategic Procurement
Sources best‑fit solutions at scale while balancing risk, architecture, cost, and quality.

Commercial Acumen
Optimises high‑spend areas and drives value across operational categories.

Operational Enablement
Ensures shared services empower — rather than slow down — operational execution.

Risk & Compliance Awareness
Understands operational and supplier‑related risks and embeds appropriate controls.

Asset & Facilities Management
Oversees complex environments with physical assets, facilities, and infrastructure.

Stakeholder Management
Collaborates effectively with Finance, Technology, Field Services, BPMO, and Operations.

Execution Discipline
Runs shared services with consistency, predictability, and strong governance.

People Leadership
Develops accountable, service‑oriented teams and drives leadership excellence.

🌟 Our Values

Lesaka Merchant is powered by four core values that shape how we operate:

✔ Entrepreneurial Spirit
We innovate, take initiative, and act with ownership.

✔ Integrity
We operate consistently with honesty, trust, and respect.

✔ Collective Wisdom
We collaborate, learn together, and leverage shared strengths.

✔ Bias to Action
We execute with urgency, discipline, and focus.

📌 Preference will be made to support EE / AA measures.

🔗 Ready to lead the shared‑services engine that powers GAAP, Adumo, Kazang, and Connect?
Apply today — or share this opportunity with an exceptional operational leader.

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