Lesaka is a leading South African financial technology company, providing digital banking and payment solutions to consumers (B2C) and merchants (B2B). We operate in a high-performance, always-on environment—where Technology Operations is at the heart of business continuity.

We are looking for a Tech Operator with hands-on experience in technology operations, infrastructure monitoring, and systems uptime management.
If you thrive in high-availability environments, enjoy working with data centres, networks, and monitoring tools, and take pride in maintaining operational excellence—this role is for you.

 

Key Responsibilities

You’ll form part of our TechOps team, responsible for 24/7 monitoring and first-line operational support of Lesaka’s systems, infrastructure, and critical services.

• Monitor system performance, network health, and application uptime using TechOps monitoring tools and dashboards.
• Identify and escalate system degradation, failures, and alerts following standard operating procedures (SOPs).
• Perform Data Centre and Communications Room checks, including servers, UPS, aircon units, and generators.
• Conduct environmental and security monitoring using camera systems and sensor pods.
• Track and resolve incidents during load shedding or power interruptions.
• Support backup management, system logs, and shift handover reporting.
• Run daily operational reports using tools such as Power BI, Excel, and Looker Studio.
• Maintain operational documentation, SOPs, and access logs.
• Provide first-line support for building or tech emergencies after hours.

 

Requirements

Minimum Qualifications & Skills

• Matric (Grade 12) essential
• CompTIA A+ and N+ (or equivalent technical certification)
• Strong knowledge of IT infrastructure, networks, and monitoring tools
• Practical experience in Technology Operations, Data Centre Operations, or IT Systems Support
• Working knowledge of:
• Networks & systems basics
• Helpdesk and incident escalation processes
• Backup systems and monitoring software
• UEPS and Stratus (advantageous)
• Proficient in Excel, Outlook, Power BI or Looker Studio for reporting

 

Experience

• Minimum 1–2 years’ experience in a Technology Operations / NOC / IT Support environment (required)
• Experience in monitoring, troubleshooting, and maintaining IT systems or data centres

 

Soft Skills

• Strong analytical and problem-solving ability under pressure
• Excellent attention to detail and documentation discipline
• Effective communicator across all levels
• Reliable, proactive, and able to work independently

 

Working Conditions

• 12-hour rotational shifts (day/night), including weekends and public holidays
• Must be available for overtime as needed
• Valid South African driver’s licence (Code 8)

Closing Date: 28 October 2025

Please consider your application unsuccessful should you not hear from us two weeks after the closing date.