Job Title: Commercial and Sales Coordinator 

Department: Commercial  

Reports to: Head of Category 

Location: Cape Town 

Type: Full-Time, Junior level | [Hybrid] 

Role Purpose 

The Commercial and Sales Coordinator for the Bill Payments category is a key contributor to the successful execution and growth of the portfolio. This role is responsible for supporting the commercial strategy by managing stakeholder relationships, coordinating sales operations, and ensuring the seamless delivery of activities that drive revenue, performance, and customer satisfaction. The incumbent plays a vital role in enabling operational efficiency, strengthening collaboration across teams, and supporting the category in meeting its strategic objectives.

A key responsibility of this role is the coordination and management of municipal tender submissions to drive public sector engagement and expansion. The incumbent will serve as a central point of coordination between internal teams, external partners, and public sector stakeholders, ensuring effective alignment and the seamless delivery of strategic objectives.

In addition, the role may provide cross‑functional support across other categories, contributing to broader commercial success and overall operational efficiency.
 
Key Responsibilities 

1. Sales & Commercial Coordination

• Support the Head of Category in the development and execution of category strategies, pricing, and sales plans.
• Assist with data analysis, reporting, and commercial performance tracking across sales channels.
• Manage sales documentation, pricing updates, and customer agreements in collaboration with relevant teams.
• Coordinate with cross-functional teams (Supply Chain, Finance, Product, Marketing) to ensure alignment on commercial initiatives.
• Assist with the go-live process for new billers/products including data gathering, testing schedules, and internal coordination
• Assisting with client queries for both Collectors and Receivers Integrations and changes required, Projects logged
• Request new receiver integrations and additional id’s, ensure communication between CRM and client is effective, Approval of request then request for implementation
• Invoicing Management and distribution Manage monthly invoices and reports. prepare reports for monthly debtors

• Maintain accurate, up‑to‑date databases for tenders, pricing, product listings, municipal information, and category‑related documentation.
• Ensure all commercial and tender‑related processes are continuously updated, documented, and followed to support operational efficiency.
• Attend tender briefings (physical and virtual) and coordinate all related administrative requirements, ensuring full compliance with outlined specifications.
• Manage the end‑to‑end process of tender submissions, including preparation, printing, packaging, courier arrangements, and physical drop‑offs where required.
• Track and log all tender‑related correspondence, deadlines, amendments, and outcomes, ensuring visibility for internal stakeholders.
  

• Serve as the primary point of contact for internal stakeholders, responding to queries related to tenders, product listings, pricing, and category performance with accuracy and timely communication.
• Support sales and category teams by developing high‑quality presentation materials, coordinating meeting preparation, and ensuring thorough follow‑up through structured post‑meeting action tracking.
• Facilitate the onboarding of new private‑ and public‑sector clients by coordinating required documentation, ensuring alignment across internal teams, and enabling a smooth transition into operational processes.

• Ensure all category‑related data (tenders, pricing, product information, municipal records, customer details, and operational documentation) is consistently maintained, validated, and kept up to date.
• Monitor compliance with internal processes and regulatory requirements related to municipal engagements, public sector submissions, and commercial operations.
• Coordinate the preparation and quality assurance of all tender documentation, ensuring accuracy, completeness, and alignment with specification criteria.
• Support operational readiness by ensuring all processes, checklists, and workflows are documented, current, and adhered to across the category.
• Participate in tender briefing sessions and manage follow‑up actions to ensure clarity, compliance, and timely execution of submission requirements.
• Oversee the logistical elements of tender submissions, including scheduling, packaging, drop‑offs, and ensuring on‑time delivery for both electronic and physical submissions.

Required Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Supply Chain, or related field.
• 2–4 years of experience in a commercial support, sales coordination, or tender coordination role.
• Experience with public sector procurement processes (especially municipalities) is essential.
• Strong administrative and organizational skills with the ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with CRM or ERP systems is a plus.

Key Competencies

• Strong attention to detail and time management
• Excellent written and verbal communication skills
• Problem-solving mindset and ability to work independently
• Collaborative, with strong stakeholder engagement ability
• Analytical thinking and a commercial mindset
• Commercial Acumen & Analytical Thinking
• Strong project coordination and multitasking abilities
• High attention to detail and follow-through
• Agile mindset with ability to work under pressure